Policy

Refund & Cancellation Policy

Last updated: 16 October 2026

Digital guides

Guides are delivered instantly as downloadable files, so sales are final except in these cases:

Not delivered: you were charged but did not receive a download link, and we cannot deliver within 48 hours of your request.
Duplicate payment: you were charged more than once for the same order.
Defective file: the file will not open and we cannot supply a working copy within 48 hours.
Not as described: the content is materially different from the product page.

Consultations

Before your slot is confirmed: cancel for a full refund.
After confirmation, more than 12 hours before the session: reschedule free of charge (up to two times), or cancel for a full refund.
Less than 12 hours before the session: one free reschedule; no refund.
No-show: if you do not join within 15 minutes of the start time, the session is treated as delivered and is not refunded.
If we cancel or cannot deliver: you choose a new slot or a full refund.
Unscheduled after 30 days: if you have not booked within 30 days of payment, contact us; we will schedule or refund at your choice.

Bundles that include a session

The guides in a bundle are delivered instantly, so that part follows the digital guides rules above. The included session follows the consultation rules: if it is not used within 90 days of purchase, or we cannot deliver it, we refund the session's standalone price on request.

How to request a refund

Email contact@qalamai.store with your payment ID, the email used at checkout and the reason. Guide refund requests must be made within 7 days of purchase.

Processing

Approved refunds are issued through Razorpay to your original payment method within 5–7 working days of approval. The time for the amount to appear in your account depends on your bank.

Failed or incomplete payments

If a payment fails or is left incomplete, no order is created and any amount debited is reversed automatically by your bank or Razorpay.